Customer Experience Analyst

Within our Ascent team located in Denver, Leprino is seeking a Customer Experience Analyst to elevate our organization's customer journey! We're passionate about enhancing experiences, resolving issues promptly, and meeting customer needs effectively. Ascent launched in 2016 with the mission to naturally improve athletic performance and in the last 5 years, Ascent has grown to be a best-in-class sports nutrition brand known for their clean products and partnerships with top athletes. As The Official Sponsor of Hard Work®, Ascent is looking to grow their Customer Experience team to deliver a seamless and positive customer journey from initial interest to post-purchase support. Ascent is a wholly owned subsidiary of Leprino Foods Company, the world’s largest producer of mozzarella cheese.

At Leprino Foods, starting compensation for this role typically ranges between $64,000 and $76,000. This position has an annual target bonus of 5%.

• Act as the primary point of contact for all customer inquiries.
• Monitor communication channels, addressing inquiries and concerns promptly and professionally.
• Execute replacement orders, process refunds, and create discount codes to ensure customer satisfaction.
• Gather and analyze customer feedback to enhance website and user experiences.
• Develop customer-centric strategies to boost satisfaction and retention.
• Analyze customer interactions and KPI data to identify areas for improvement.
• Collaborate with cross-functional teams to address issues affecting customers.

You Have At Least (Required Qualifications):

• Bachelor’s degree in communications, customer service, or related field; or equivalent work experience
• Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
• Experience with ERP systems/ SAP preferred
• Experience with ecommerce software/ Shopify preferred
• The ability to work a weekly 3/2 (office/home) hybrid schedule.
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We Hope You Also Have (Preferred Qualifications):

• Master's degree in communications, customer service, or related field
• Experience with Gorgias or similar customer service platforms
• Experience in off-site Marketing events
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Leprino Foods & Ascent Protein celebrates and supports diversity. We believe in equal opportunity and do not discriminate on the basis of race, religion, ethnicity, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We know we are better together and are committed to creating an inclusive and supportive culture that leverages the unique talents, experiences, background, and perspectives of each individual employee.

Offering You In Return:

A chance to be part of a global team of individuals passionate about producing and delivering high-quality products that help feed and nourish families around the world. Leprino Foods could not be where it is today without our incredible employees. That is why we share in our success together by rewarding you for your hard work. Hiring great people who are in it for the long run is our goal. Through competitive salaries and bonuses, life, medical/dental/vision coverage, voluntary benefits, employee assistance programs, wellness incentives, tuition assistance, vacation, nine paid holidays, sick time, paid parental leave, annual merit increases, as well as the LFC Profit-Sharing & 401(k) plan. Your impact will be noticed and rewarded, as you seek to further our company, our customers, and one another.

Our Story:

Ascent® was created to naturally improve athletic performance and is The Official Sponsor of Hard Work®. Ascent launched in 2016 and has continued to bring innovative products to the market, while remaining committed to their high-quality standards and offering products with straight-forward ingredients and nothing artificial. Aligning with the admirable qualities in the athletes that Ascent serves - going the extra mile, completing an extra set and never backing down from a challenge, Ascent pushes for high-quality results, knowing they do not come without hard work. Supported by our parent company Leprino Foods, Ascent will be focused on establishing a lasting brand to help athletes of all levels achieve their goals. Will you join us on our journey?